/* ============================================================
   Back office — merchant center & city hall
   ============================================================ */

body.bo-body { background: var(--paper); }

/* ---------- login ---------- */
.login-screen {
  min-height: 100vh;
  display: grid;
  grid-template-columns: 1.02fr .98fr;
  background: var(--paper);
}
.login-hero {
  background: var(--teal);
  color: var(--paper-card);
  padding: 46px 56px;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  position: relative;
  overflow: hidden;
}
.login-hero::before {
  content: '';
  position: absolute; inset: 0;
  background-image:
    radial-gradient(rgba(251,248,241,.10) 0.8px, transparent 0.8px),
    linear-gradient(rgba(251,248,241,.035) 1px, transparent 1px),
    linear-gradient(90deg, rgba(251,248,241,.035) 1px, transparent 1px);
  background-size: 7px 7px, 42px 42px, 42px 42px;
  pointer-events: none;
}
.lh-brand { display: flex; align-items: center; gap: 12px; position: relative; }
.lh-brand img { width: 46px; height: 46px; object-fit: contain; background: rgba(251,248,241,.08); border-radius: 50%; padding: 2px; }
.lh-brand strong { font-family: var(--serif); font-size: 20px; font-weight: 600; display: block; }
.lh-brand span { font-family: var(--mono); font-size: 9px; color: rgba(251,248,241,.55); display: block; margin-top: 2px; }
.lh-copy { position: relative; max-width: 440px; margin: 40px 0; }
.lh-copy h1 { color: #F7EFDF; font-size: clamp(34px, 4vw, 54px); line-height: 1.16; letter-spacing: -0.02em; }
.lh-copy p { color: rgba(251,248,241,.7); font-size: 14px; line-height: 1.85; margin: 18px 0 0; }
.lh-stats { display: flex; gap: 38px; margin-top: 30px; }
.lh-stats strong { display: block; font-size: 28px; font-weight: 600; letter-spacing: -0.02em; }
.lh-stats span { display: block; font-size: 10.5px; color: rgba(251,248,241,.55); margin-top: 3px; }
.lh-foot { position: relative; font-family: var(--mono); font-size: 9px; color: rgba(251,248,241,.4); display: flex; justify-content: space-between; gap: 14px; }
.lh-mascot {
  position: absolute;
  right: 6%;
  bottom: 2%;
  width: min(280px, 38%);
  opacity: .92;
  filter: drop-shadow(0 20px 30px rgba(0,0,0,.18));
  pointer-events: none;
}
.login-panel {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 42px;
}
.login-card { width: min(430px, 100%); }
.login-card .login-mark { display: none; }
.login-tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--line); margin-bottom: 26px; }
.login-tabs a {
  display: inline-block;
  padding: 10px 2px;
  margin-right: 18px;
  font-size: 14px;
  color: var(--ink-3);
  border-bottom: 2px solid transparent;
  margin-bottom: -1px;
}
.login-tabs a:hover { color: var(--ink-2); }
.login-tabs a.is-active { color: var(--ink); border-bottom-color: var(--seal); }
.login-card h2 { font-size: 29px; }
.login-card .login-sub { color: var(--ink-3); font-size: 13px; margin: 7px 0 20px; line-height: 1.7; }
.login-form .field { margin-bottom: 15px; }
.login-form .btn { width: 100%; margin-top: 4px; }
.login-error { min-height: 20px; font-size: 12px; color: var(--danger); padding: 4px 0 2px; }
.demo-block { margin-top: 22px; border-top: 1px dashed var(--line-strong); padding-top: 16px; }
.demo-block h3 { font-family: var(--sans); font-size: 12px; color: var(--ink-3); font-weight: 500; margin-bottom: 10px; letter-spacing: .02em; }
.demo-list {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 6px;
  max-height: 300px;
  overflow-y: auto;
  padding-right: 4px;
}
.demo-item {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 7px 8px;
  border: 1px solid var(--line);
  border-radius: 3px;
  background: var(--paper-card);
  text-align: left;
  font-size: 11.5px;
  color: var(--ink-2);
  min-width: 0;
}
.demo-item:hover { background: var(--paper-2); border-color: var(--line-strong); }
.demo-item img { width: 24px; height: 24px; object-fit: contain; flex: none; }
.demo-item span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.demo-item.admin { grid-column: 1 / -1; border-color: rgba(178,80,44,.35); }
.demo-note { font-size: 10.5px; color: var(--ink-3); margin-top: 10px; line-height: 1.6; }
.demo-note .mono { background: var(--paper-2); padding: 1px 5px; border-radius: 2px; }
@media (max-width: 900px) {
  .login-screen { grid-template-columns: 1fr; }
  .login-hero { padding: 28px 24px; min-height: 250px; }
  .lh-copy { margin: 24px 0 0; }
  .lh-copy h1 { font-size: 34px; }
  .lh-stats, .lh-foot { display: none; }
  .lh-mascot { width: 150px; opacity: .35; }
  .login-panel { padding: 28px 20px 48px; }
  .login-card .login-mark { display: flex; align-items: center; gap: 10px; margin-bottom: 22px; }
  .login-card .login-mark img { width: 38px; height: 38px; }
  .login-card .login-mark strong { font-family: var(--serif); font-size: 18px; }
}

/* ---------- shell ---------- */
.bo-shell {
  display: grid;
  grid-template-columns: 236px minmax(0, 1fr);
  min-height: 100vh;
}
.bo-sidebar {
  position: sticky;
  top: 0;
  height: 100vh;
  background: #EFE8DA;
  border-right: 1px solid var(--line);
  display: flex;
  flex-direction: column;
  z-index: 60;
}
.bo-brand { padding: 20px 20px 16px; border-bottom: 1px solid var(--line); display: flex; align-items: center; gap: 10px; }
.bo-brand img { width: 34px; height: 34px; object-fit: contain; }
.bo-brand strong { font-family: var(--serif); font-size: 17px; font-weight: 600; display: block; line-height: 1.2; }
.bo-brand span { font-family: var(--mono); font-size: 8px; color: var(--ink-3); display: block; margin-top: 2px; }
.bo-context { padding: 14px 16px; border-bottom: 1px solid var(--line); }
.bo-merchant-chip { display: flex; align-items: center; gap: 9px; min-width: 0; }
.bo-merchant-chip img { width: 34px; height: 34px; object-fit: contain; flex: none; }
.bo-merchant-chip .bm-text { min-width: 0; flex: 1 1 auto; }
.bo-merchant-chip strong { display: block; font-size: 12.5px; font-weight: 500; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bo-merchant-chip span { display: flex; align-items: center; gap: 5px; font-size: 10px; color: var(--ink-3); margin-top: 2px; }
.bo-nav { flex: 1 1 auto; overflow-y: auto; padding: 12px 10px; }
.bo-nav-group { margin-bottom: 12px; }
.bo-nav-label { font-size: 9.5px; color: var(--ink-3); padding: 4px 10px 5px; letter-spacing: .03em; }
.bo-nav-item {
  display: flex;
  align-items: center;
  gap: 9px;
  height: 38px;
  padding: 0 10px;
  border-radius: 3px;
  color: var(--ink-2);
  font-size: 13px;
  position: relative;
  border: 1px solid transparent;
}
.bo-nav-item svg { width: 15px; height: 15px; flex: none; opacity: .8; }
.bo-nav-item:hover { background: rgba(251, 248, 241, .65); color: var(--ink); }
.bo-nav-item.is-active {
  background: var(--paper-card);
  border-color: var(--line);
  color: var(--ink);
  box-shadow: 0 1px 3px rgba(60,48,29,.05);
}
.bo-nav-item.is-active::before {
  content: '';
  position: absolute;
  left: -1px; top: 8px; bottom: 8px;
  width: 2.5px;
  background: var(--seal);
  border-radius: 2px;
}
.bo-nav-item .nav-badge { margin-left: auto; font-family: var(--mono); font-size: 9px; color: var(--ink-3); background: var(--paper-2); border-radius: 999px; padding: 1px 6px; }
.bo-sidebar-foot { border-top: 1px solid var(--line); padding: 12px 16px; display: flex; align-items: center; gap: 8px; }
.bo-sidebar-foot .sf-text { flex: 1 1 auto; min-width: 0; }
.bo-sidebar-foot strong { display: block; font-size: 11.5px; font-weight: 500; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bo-sidebar-foot span { display: block; font-size: 9.5px; color: var(--ink-3); margin-top: 1px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bo-sidebar-foot .icon-btn { width: 30px; height: 30px; flex: none; background: transparent; border-color: transparent; }
.bo-sidebar-foot .icon-btn:hover { background: var(--paper-2); border-color: var(--line); }

.bo-main { min-width: 0; display: flex; flex-direction: column; }
.bo-topbar {
  position: sticky; top: 0; z-index: 50;
  min-height: 64px;
  background: rgba(244, 239, 228, .96);
  border-bottom: 1px solid var(--line);
  display: flex;
  align-items: center;
  gap: 16px;
  padding: 10px 28px;
}
.bo-title { flex: 1 1 auto; min-width: 0; }
.bo-title h1 { font-size: 22px; line-height: 1.25; font-family: var(--serif); font-weight: 600; }
.bo-title p { margin: 2px 0 0; font-size: 11.5px; color: var(--ink-3); }
.bo-actions { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; justify-content: flex-end; }
.bo-menu-btn { display: none; width: 36px; height: 36px; align-items: center; justify-content: center; border: 1px solid var(--line); background: var(--paper-card); border-radius: 3px; }
.bo-content { padding: 26px 28px 60px; width: 100%; max-width: 1360px; }
.bo-scrim { display: none; }
@media (max-width: 980px) {
  .bo-shell { grid-template-columns: 1fr; }
  .bo-sidebar {
    position: fixed;
    left: 0; top: 0; bottom: 0;
    width: 250px;
    transform: translateX(-102%);
    transition: transform .28s cubic-bezier(.2,.8,.2,1);
    box-shadow: 20px 0 50px rgba(40,30,18,.18);
  }
  .bo-sidebar.is-open { transform: none; }
  .bo-menu-btn { display: inline-flex; }
  .bo-scrim.is-on { display: block; position: fixed; inset: 0; background: rgba(34,29,22,.35); z-index: 55; }
  .bo-topbar { padding: 10px 18px; }
  .bo-content { padding: 20px 18px 50px; }
}
@media (max-width: 560px) {
  .bo-title p { display: none; }
  .bo-title h1 { font-size: 19px; }
  .bo-actions .btn span { display: none; }
}

/* ---------- shared cards ---------- */
.bo-card {
  background: var(--paper-card);
  border: 1px solid var(--line);
  border-radius: var(--r-sm);
  box-shadow: 0 1px 2px rgba(60,48,29,.04);
}
.bo-card-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; padding: 18px 20px 0; }
.bo-card-head h2 { font-size: 18px; font-family: var(--serif); }
.bo-card-head p { margin: 4px 0 0; font-size: 11.5px; color: var(--ink-3); }
.bo-card-body { padding: 18px 20px 20px; }
.bo-grid { display: grid; gap: 16px; }
.bo-grid-2 { grid-template-columns: 1fr 1fr; }
.bo-grid-3 { grid-template-columns: repeat(3, 1fr); }
.bo-grid-4 { grid-template-columns: repeat(4, 1fr); }
.bo-grid-main { grid-template-columns: minmax(0, 1.55fr) minmax(280px, 1fr); }
@media (max-width: 1100px) { .bo-grid-4 { grid-template-columns: 1fr 1fr; } .bo-grid-main { grid-template-columns: 1fr; } }
@media (max-width: 760px) { .bo-grid-3, .bo-grid-2 { grid-template-columns: 1fr; } .bo-grid-4 { grid-template-columns: 1fr; } }

.bo-kpis { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 18px; }
.bo-kpi { background: var(--paper-card); border: 1px solid var(--line); border-radius: var(--r-sm); padding: 17px 18px 14px; min-width: 0; }
.bo-kpi .k-label { font-size: 11.5px; color: var(--ink-3); display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.bo-kpi .k-value { font-size: 31px; font-weight: 600; letter-spacing: -0.03em; line-height: 1.05; margin-top: 10px; font-variant-numeric: tabular-nums; }
.bo-kpi .k-value small { font-size: 13px; color: var(--ink-3); font-weight: 400; margin-left: 3px; letter-spacing: 0; }
.bo-kpi .k-foot { display: flex; align-items: flex-end; justify-content: space-between; gap: 8px; margin-top: 8px; }
.bo-kpi .k-note { font-size: 10.5px; color: var(--ink-3); line-height: 1.5; }
.bo-kpi .k-delta { font-size: 10px; font-family: var(--mono); color: var(--ok); white-space: nowrap; }
.bo-kpi .k-delta.down { color: var(--danger); }
.bo-kpi .k-spark { height: 32px; width: 84px; flex: none; }
.bo-kpi .k-spark svg { width: 100%; height: 100%; overflow: visible; }
@media (max-width: 1100px) { .bo-kpis { grid-template-columns: 1fr 1fr; } }
@media (max-width: 560px) { .bo-kpis { grid-template-columns: 1fr; } }

.bo-toolbar { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 16px; }
.bo-toolbar .input, .bo-toolbar .select { height: 36px; font-size: 12.5px; width: auto; min-width: 150px; }
.bo-toolbar .spacer { flex: 1 1 auto; }
.bo-tabs { display: flex; gap: 2px; border-bottom: 1px solid var(--line); margin-bottom: 18px; }
.bo-tabs button { border: 0; background: transparent; padding: 9px 14px; font-size: 12.5px; color: var(--ink-3); border-bottom: 2px solid transparent; margin-bottom: -1px; }
.bo-tabs button:hover { color: var(--ink); }
.bo-tabs button.is-active { color: var(--ink); border-bottom-color: var(--seal); }
.bo-seg { display: inline-flex; border: 1px solid var(--line); border-radius: 3px; overflow: hidden; background: var(--paper-card); }
.bo-seg button { border: 0; background: transparent; padding: 6px 11px; font-size: 11.5px; color: var(--ink-3); }
.bo-seg button + button { border-left: 1px solid var(--line); }
.bo-seg button.is-active { background: var(--teal); color: var(--paper-card); }

.bo-section-title { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; margin: 28px 0 14px; }
.bo-section-title h2 { font-size: 20px; }
.bo-section-title p { margin: 4px 0 0; font-size: 11.5px; color: var(--ink-3); }

.bo-empty { padding: 42px 20px; text-align: center; color: var(--ink-3); font-size: 12.5px; }
.bo-empty strong { display: block; font-family: var(--serif); font-size: 17px; color: var(--ink-2); margin-bottom: 5px; }

.bo-note { padding: 11px 13px; background: var(--paper-2); border-left: 2px solid var(--teal); font-size: 11.5px; line-height: 1.7; color: var(--ink-2); border-radius: 0 2px 2px 0; }
.bo-note.warn { border-left-color: var(--warn); background: var(--warn-soft); }
.bo-note.danger { border-left-color: var(--danger); background: var(--danger-soft); }

.bo-form-actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; padding-top: 4px; }
.bo-form-actions .spacer { flex: 1 1 auto; }
.bo-hint { font-size: 10.5px; color: var(--ink-3); line-height: 1.6; }

.bo-list { display: flex; flex-direction: column; }
.bo-list-row {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 2px;
  border-bottom: 1px solid rgba(216,206,188,.6);
  font-size: 12.5px;
}
.bo-list-row:last-child { border-bottom: 0; }
.bo-list-row .lr-main { flex: 1 1 auto; min-width: 0; }
.bo-list-row .lr-title { font-size: 12.8px; color: var(--ink); line-height: 1.5; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bo-list-row .lr-sub { font-size: 10.5px; color: var(--ink-3); margin-top: 2px; display: flex; gap: 8px; flex-wrap: wrap; }
.bo-list-row .lr-side { flex: none; text-align: right; }
.bo-list-row .lr-side .mono { font-size: 9.5px; color: var(--ink-3); }

.bo-split { display: grid; grid-template-columns: 300px minmax(0, 1fr); gap: 16px; align-items: start; }
@media (max-width: 980px) { .bo-split { grid-template-columns: 1fr; } }
.bo-item-list { max-height: calc(100vh - 240px); overflow-y: auto; }
.bo-item {
  display: block;
  width: 100%;
  text-align: left;
  padding: 11px 12px;
  border: 1px solid transparent;
  border-radius: 3px;
  background: transparent;
  margin-bottom: 3px;
}
.bo-item:hover { background: var(--paper-2); }
.bo-item.is-active { background: var(--paper-card); border-color: var(--line); box-shadow: 0 1px 3px rgba(60,48,29,.05); }
.bo-item .bi-title { font-size: 12.5px; color: var(--ink); line-height: 1.45; }
.bo-item .bi-meta { font-size: 10px; color: var(--ink-3); margin-top: 3px; display: flex; gap: 6px; flex-wrap: wrap; }

.bo-table-card { background: var(--paper-card); border: 1px solid var(--line); border-radius: var(--r-sm); overflow: hidden; }
.bo-table-card .table-wrap { border: 0; border-radius: 0; }
.bo-table-card table.data { min-width: 720px; }
.bo-table-card table.data th { background: #F7F2E8; }
.bo-table-card .table-pad { padding: 12px 14px; }
.bo-pagination { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 10px 14px; border-top: 1px solid var(--line); font-size: 10.5px; color: var(--ink-3); }

.bo-chart { position: relative; }
.bo-chart .viz { margin-top: 4px; }
.bo-chart-legend { display: flex; justify-content: space-between; align-items: center; gap: 12px; margin-top: 10px; font-size: 10px; color: var(--ink-3); }

.bo-rankbar { display: flex; align-items: center; gap: 10px; min-width: 0; }
.bo-rankbar img { width: 26px; height: 26px; object-fit: contain; flex: none; }
.bo-rankbar .rb-text { min-width: 0; flex: 1 1 auto; }
.bo-rankbar .rb-name { font-size: 12px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bo-rankbar .rb-bar { height: 4px; background: var(--paper-2); border-radius: 999px; margin-top: 5px; overflow: hidden; }
.bo-rankbar .rb-bar i { display: block; height: 100%; background: var(--teal); border-radius: 999px; }

.bo-source-row { display: grid; grid-template-columns: repeat(4, 1fr); gap: 10px; }
.bo-source { padding: 12px 13px; border: 1px solid var(--line); border-radius: 3px; background: var(--paper-card); }
.bo-source .s-label { font-size: 10.5px; color: var(--ink-3); }
.bo-source .s-value { font-size: 22px; font-weight: 600; margin-top: 5px; letter-spacing: -0.02em; }
.bo-source .s-bar { height: 3px; background: var(--paper-2); border-radius: 999px; margin-top: 7px; overflow: hidden; }
.bo-source .s-bar i { display: block; height: 100%; background: var(--teal); border-radius: 999px; }
@media (max-width: 760px) { .bo-source-row { grid-template-columns: 1fr 1fr; } }

/* ---------- plan / model / kb forms ---------- */
.bo-plan-grid { display: grid; grid-template-columns: 300px minmax(0, 1fr); gap: 16px; align-items: start; }
@media (max-width: 980px) { .bo-plan-grid { grid-template-columns: 1fr; } }
.bo-plan-card {
  padding: 14px;
  border: 1px solid var(--line);
  background: var(--paper-card);
  border-radius: var(--r-sm);
  margin-bottom: 8px;
  cursor: pointer;
  text-align: left;
  width: 100%;
}
.bo-plan-card:hover { border-color: var(--line-strong); }
.bo-plan-card.is-active { border-color: var(--teal); box-shadow: 0 0 0 1px var(--teal) inset; }
.bo-plan-card .pc-name { font-family: var(--serif); font-size: 15px; font-weight: 600; }
.bo-plan-card .pc-meta { font-size: 10px; color: var(--ink-3); margin-top: 4px; display: flex; gap: 6px; flex-wrap: wrap; }
.bo-plan-card .pc-scope { display: flex; gap: 4px; flex-wrap: wrap; margin-top: 8px; }
.bo-plan-card .pc-scope span { font-size: 9px; background: var(--paper-2); padding: 1px 6px; border-radius: 999px; color: var(--ink-2); }

.bo-sandbox { border-top: 1px solid var(--line); margin-top: 18px; padding-top: 16px; }
.bo-sandbox-stream { max-height: 260px; overflow-y: auto; border: 1px solid var(--line); background: #F7F2E8; padding: 12px; border-radius: 3px; margin-bottom: 10px; }
.bo-sandbox-msg { font-size: 12px; line-height: 1.7; margin-bottom: 10px; }
.bo-sandbox-msg.user { text-align: right; }
.bo-sandbox-msg .sb-bubble { display: inline-block; text-align: left; max-width: 90%; background: var(--paper-card); border: 1px solid var(--line); border-radius: 3px; padding: 7px 10px; }
.bo-sandbox-msg.user .sb-bubble { background: var(--teal); color: var(--paper-card); border-color: var(--teal); }
.bo-sandbox-msg .sb-sources { font-size: 9px; color: var(--ink-3); margin-top: 4px; }
.bo-sandbox-form { display: flex; gap: 8px; }
.bo-sandbox-form input { flex: 1 1 auto; height: 38px; border: 1px solid var(--line); border-radius: 3px; padding: 0 10px; font-size: 12.5px; background: #FFFDF8; outline: 0; }
.bo-sandbox-form input:focus { border-color: var(--teal); }

.check-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.check-item { display: flex; align-items: center; gap: 8px; padding: 8px 10px; border: 1px solid var(--line); border-radius: 3px; background: var(--paper-card); font-size: 12px; }
.check-item input { accent-color: var(--teal); }

.bo-module-list { display: flex; flex-direction: column; gap: 6px; }
.bo-module-row { display: flex; align-items: center; gap: 8px; padding: 8px 10px; border: 1px solid var(--line); background: var(--paper-card); border-radius: 3px; }
.bo-module-row .mr-handle { font-family: var(--mono); font-size: 10px; color: var(--ink-3); width: 16px; }
.bo-module-row .mr-title { flex: 1 1 auto; }
.bo-module-row input[type="text"] { border: 0; background: transparent; font-size: 12.5px; width: 100%; outline: 0; }
.bo-module-row .mr-actions { display: flex; gap: 3px; }
.bo-module-row .icon-btn { width: 26px; height: 26px; }

.service-editor { display: flex; flex-direction: column; gap: 10px; }
.service-editor-row { border: 1px solid var(--line); background: var(--paper-card); border-radius: 3px; padding: 12px; }
.service-editor-row .ser-head { display: flex; gap: 8px; align-items: center; margin-bottom: 8px; }
.service-editor-row .ser-head input { flex: 1 1 auto; }
.service-editor-row .ser-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.service-editor-row .ser-grid .full { grid-column: 1 / -1; }
@media (max-width: 640px) { .service-editor-row .ser-grid { grid-template-columns: 1fr; } }

/* ---------- conversation replay ---------- */
.replay { display: flex; flex-direction: column; gap: 12px; }
.replay-msg { display: flex; gap: 9px; align-items: flex-start; }
.replay-msg .ra { width: 26px; height: 26px; border-radius: 50%; background: var(--paper-2); border: 1px solid var(--line); display: flex; align-items: center; justify-content: center; font-size: 10px; flex: none; color: var(--ink-2); }
.replay-msg .rb { background: var(--paper-card); border: 1px solid var(--line); border-radius: 2px 8px 8px 8px; padding: 9px 11px; font-size: 12px; line-height: 1.7; color: var(--ink-2); max-width: 88%; }
.replay-msg.agent { flex-direction: row-reverse; }
.replay-msg.agent .rb { background: var(--teal); color: var(--paper-card); border-color: var(--teal); border-radius: 8px 2px 8px 8px; }
.replay-msg.agent .replay-meta { text-align: right; }
.replay-msg.visitor .rb { background: var(--paper-card); color: var(--ink-2); }
.replay-msg .rb p { margin: 0 0 5px; }
.replay-msg .rb p:last-child { margin-bottom: 0; }
.replay-meta { font-size: 9.5px; color: var(--ink-3); margin-top: 3px; }
.replay-sources { display: flex; flex-wrap: wrap; gap: 4px; margin-top: 5px; }
.replay-sources span { font-family: var(--mono); font-size: 8.5px; background: var(--paper-2); padding: 1px 5px; border-radius: 2px; color: var(--ink-3); }
.session-summary-box { padding: 12px; border: 1px dashed var(--line-strong); background: var(--paper-2); border-radius: 3px; font-size: 11.5px; line-height: 1.7; }
.session-summary-box .ss-row { display: flex; justify-content: space-between; gap: 12px; padding: 3px 0; }
.session-summary-box .ss-row span { color: var(--ink-3); }

/* ---------- positions ---------- */
.zone-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
@media (max-width: 900px) { .zone-grid { grid-template-columns: 1fr; } }
.zone-admin-card { background: var(--paper-card); border: 1px solid var(--line); border-radius: var(--r-sm); overflow: hidden; }
.zac-head { display: flex; align-items: center; gap: 10px; padding: 13px 15px; border-bottom: 1px solid var(--line); }
.zac-head img { width: 30px; height: 30px; object-fit: contain; }
.zac-head strong { font-family: var(--serif); font-size: 15px; }
.zac-head .mono { margin-left: auto; font-size: 9px; color: var(--ink-3); }
.zac-slots { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; padding: 12px; }
.zac-slot { border: 1px dashed var(--line-strong); border-radius: 3px; padding: 8px; min-height: 76px; text-align: left; background: rgba(247,242,232,.45); }
.zac-slot:hover { border-color: var(--teal); }
.zac-slot .slot-n { font-family: var(--mono); font-size: 8.5px; color: var(--ink-3); }
.zac-slot img { width: 28px; height: 28px; object-fit: contain; margin: 4px 0 2px; }
.zac-slot .slot-name { font-size: 10.5px; line-height: 1.4; overflow: hidden; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.zac-slot.empty { display: flex; align-items: center; justify-content: center; color: var(--ink-3); font-size: 10.5px; text-align: center; }
.zac-foot { padding: 0 12px 12px; display: flex; gap: 6px; }

/* ---------- misc ---------- */
.bo-link { color: var(--teal); border-bottom: 1px solid rgba(39,71,67,.3); padding-bottom: 1px; }
.bo-link:hover { color: var(--ink); border-color: var(--ink); }
.bo-mono { font-family: var(--mono); font-size: 9.5px; color: var(--ink-3); }
.bo-code { font-family: var(--mono); font-size: 10.5px; background: var(--paper-2); padding: 2px 6px; border-radius: 2px; color: var(--ink-2); }
.bo-actions-inline { display: flex; gap: 6px; flex-wrap: wrap; }
.bo-muted { color: var(--ink-3); }
.bo-strong { font-weight: 600; color: var(--ink); }
.bo-status-dot { width: 6px; height: 6px; border-radius: 50%; display: inline-block; }

.bo-sandbox-msg .chat-notice { font-size: 9.5px; color: var(--warn); background: var(--warn-soft); border-radius: 2px; padding: 5px 8px; margin-bottom: 6px; }
.bo-kpi .k-value span { letter-spacing: 0; }

/* drawer merchant head */
.zone-head { display: flex; gap: 14px; align-items: flex-start; }
.zone-head img { width: 56px; height: 56px; object-fit: contain; flex: none; }
.zone-head h3 { font-family: var(--serif); font-size: 24px; line-height: 1.25; }
.zone-head .zone-code { font-family: var(--mono); font-size: 10px; color: var(--ink-3); margin-top: 4px; }
.zone-head p { font-size: 12.5px; line-height: 1.7; color: var(--ink-2); margin: 8px 0 0; }

/* agent page admin */
.bo-table-card .manage-usage { margin: 0; }
.manage-usage { display: flex; align-items: center; gap: 10px; margin: 6px 0 0; }
.manage-usage .track { flex: 1 1 auto; height: 5px; background: var(--paper-2); border-radius: 999px; overflow: hidden; }
.manage-usage .track i { display: block; height: 100%; background: var(--teal); }
.manage-usage span { font-family: var(--mono); font-size: 9.5px; color: var(--ink-3); white-space: nowrap; }
.manage-endpoint { background: var(--paper-2); border-radius: 3px; padding: 10px 12px; font-family: var(--mono); font-size: 10px; line-height: 1.7; color: var(--ink-2); word-break: break-all; }
.token-box { display: flex; align-items: center; gap: 10px; background: var(--ink); color: var(--paper-card); border-radius: 3px; padding: 10px 12px; }
.token-box span { flex: 1 1 auto; font-size: 10.5px; overflow-wrap: anywhere; }
.token-box .btn { color: var(--paper-card); border-color: rgba(251,248,241,.3); flex: none; }